In today’s world of travel, passengers expect more than just a smooth flight – they want a well-planned journey from door to gate. As airports focus on improving passenger experience, offering clear, personalised travel planning is key. By combining airport mapping and wayfinding technology with popular mapping tools like Google Maps, airports can provide passengers with an understanding of their entire airport journey before they even arrive at the terminal, ensuring a stress-free experience from the moment they leave home.
The Uncertain Journey: Challenges in Door-to-Gate Travel Planning
Passengers often struggle to know when to leave for the airport, how to get there, and how much time they need for each step of their journey, from check-in to security to reaching the gate. This lack of clarity often leads to stress, missed flights, and inefficient airport operations, as passengers may arrive too early or too late. Airports need a solution that provides personalized, step-by-step guidance to help passengers plan their time effectively, ensuring a smoother experience for both travelers and airport staff.
A Clear Path Ahead: Personalized Door-to-Gate Itineraries for Stress-Free Travel
Our innovative door-to-gate itinerary planner offers passengers a complete understanding of their journey, from the moment they leave their home or hotel to when they board their flight. By integrating our airport mapping and wayfinding technology with airport live data such as flight status or queuing times, passengers can enter their starting location – whether it’s their home, hotel, or another landmark – and receive a personalized itinerary. This itinerary includes step-by-step guidance, covering everything from transportation options to estimated travel times, walking distances, and airport navigation.
The system maps out the entire journey, ensuring passengers are fully informed:
- Personalised transportation options: Passengers can choose from various modes of transport (taxi, shuttle, public transit) to reach the airport, with real-time information on routes and travel times.
- Arrival point clarity: The itinerary specifies exactly where passengers will be dropped off at the terminal, eliminating any confusion about which terminal entrance to use.
- Step-by-step directions through the airport: From check-in to security, passport control (if applicable), and the gate, passengers are given detailed directions to help them navigate the airport with ease.
- Walking distances: Passengers can see how much walking is required at each stage of their journey, enabling them to plan accordingly and avoid surprises.
- Time management: By showing estimated travel times and suggesting when to leave for the airport, the itinerary helps passengers understand how much time they need to get to their gate stress-free.
- Optional retail stops: The system includes suggestions for shopping, dining, or other airport services, allowing passengers to enjoy their journey without the fear of missing essential steps.
For airports, this technology helps optimise passenger flow, reduce delays, and improve operational efficiency by providing insights into passenger behaviour and travel patterns.
Get in touch with us
Looking to enhance your airport’s travel planning capabilities? Contact us today to learn how our door-to-gate itinerary planner can transform your passengers’ journey. By offering a clear, comprehensive travel plan before they even step foot in the airport, you’ll provide a better experience while boosting operational efficiency. Let’s work together to make every airport journey more seamless and enjoyable.
Seamless gate-to-gate transfers are crucial for creating a positive passenger experience. Whether connecting through traditional airline partnerships or self-connecting, passengers face challenges such as navigating the airport, finding updated gate information, and managing time efficiently. Our geolocation and mapping platform helps airports provide real-time, tailored guidance, enhancing the overall journey for connecting passengers and improving airport operations.
Navigating the Uncertainty: Challenges in Gate-to-Gate Transfers
Connecting flights often pose challenges for passengers: navigating complex airport layouts, locating gates, dealing with unexpected changes, and estimating times for security, immigration, or walking distances.
Without accurate, real-time information, passengers may face unnecessary stress and delays, leading to a subpar experience. For airports, this can result in inefficient passenger flows, congestion, and decreased satisfaction scores.
Elevating Passenger Journeys with Geolocation and Real-Time Insights
Our geolocation and mapping platform equips airports with advanced tools to simplify and enhance the gate-to-gate transfer process for all connecting passengers:
- Accurate Journey Guidance: Interactive maps and notifications guide passengers from their current location to the correct gate, considering walking times and airport layout.
- Real-Time Notifications: Passengers receive updates about gate changes, expected security and immigration wait times, and the best routes to their destination.
- Predictive Insights: AI-powered features forecast security queues, immigration delays, and overall airport traffic to help passengers plan effectively.
- Integrated Flight Information: Passengers gain access to all relevant details about their next flight, from gate allocation to boarding times, in a single interface.
For self-connecting passengers, these features are invaluable, simplifying a process that can otherwise feel overwhelming. However, the platform benefits all connecting passengers by reducing uncertainty, streamlining transfers, and ensuring they reach their gates on time.
Get in touch with us
Ready to redefine the gate-to-gate transfer experience for your passengers? Let’s work together to enhance airport operations and improve passenger satisfaction. Contact us today to learn how our geolocation and mapping platform can elevate your airport’s efficiency.
In the competitive world of airport advertising, maximising visibility and streamlining the sales process are key. Our interactive digital map offers a powerful solution for advertising sales teams by providing a comprehensive view of available ad spaces across the airport. This tool not only enhances the sales pitch but also simplifies asset management, making the process more efficient for both sales teams and prospective clients.
Problem: Maintaining PDF Media Sales Decks is Time-Consuming
Selling advertising space within airports can be a challenging task. Without a clear and engaging way to showcase available locations, advertising sales teams may struggle to convey the true value of each spot. There are three key challenges.
- Static presentations: traditional presentations often lack interactivity, requiring extensive explanations and leaving potential buyers without a clear picture of what they’re investing in
- Long documents: traditional sales decks can be dozens or even hundreds of pages long, making it difficult for prospects to find the details they’re most interested in
- Need for on-site visits: without an interactive visualisation, sales teams frequently need to invite prospects on-site to view assets in person, extending the sales cycle and adding complexity to the process.
Solution: Interactive Airport Media Maps
Our digital map solution is designed to help advertising sales teams seamlessly present advertising opportunities.
- Expandable POIs: With just a click on a point of interest (POI), team members can display detailed information for each out-of-home (OOH) and digital-out-of-home (DOOH) advertising asset.
- Rich media information: Each pop-up offers a rich preview, including images, videos, asset size, pricing, availability, and additional specifications.
- Surroundings of the asset: A digital map enables advertisers to understand what is around each advertising asset, such as premium brand stores or high-traffic areas, adding valuable context to support investment decisions.
- Interactive sales pitches: This interactive experience not only enhances understanding but also enables sales teams to respond instantly to client questions, offering a dynamic and visually compelling pitch.
Get in touch with us
Ready to transform your airport’s advertising sales process? Contact us to learn more about how our digital mapping solutions can help you showcase and maximize your ad space potential.
In today’s digital era, passengers expect a highly personalised experience at every touchpoint – including their time at the airport. AirportCompass delivers on this expectation by enabling hyper-personalised airport journeys while providing airports with the tools to target travellers with tailored and contextualised offers. By aligning promotions with passenger preferences, travel details, and journey timing, AirportCompass enhances the passenger experience and drives retail revenue.
Problem: Airport Retail Ads Aren’t Segmented
Generic advertising and outdated promotional methods fail to meet the expectations of modern travellers. Passengers often miss out on offers they’d value because they’re irrelevant, poorly timed, or not aligned with their journey.
For instance, pre-travel services like fast track or lounge access are rarely promoted at optimal times, while in-terminal deals lack personalisation. These shortcomings lead to lower retail engagement, reduced conversions, and a less enjoyable passenger journey.
Solution: Hyper-Personalised Ads Based on Individual Passenger Journeys
AirportCompass helps airports deliver personalised, timely recommendations by combining passenger data with intelligent targeting:
- Hyper-Personalized Journeys: Passengers can preview and customise their airport experience, sharing insights about their travel type (business or leisure), origin, destination, and preferences. This information allows airports to create offers tailored to individual travellers.
- Timely, Relevant Offers: Promotions are matched to the passenger’s journey stage. Pre-travel offers, like fast track or “click and collect” services are delivered ahead of departure. During travel, passengers receive location-specific offers – for example, dining deals near security or shopping promotions as they head toward their gate.
- Data-Driven Refinement: Engagement analytics track how passengers interact with offers, allowing airports to continually refine targeting. For example, frequent business travellers may respond best to lounge access offers, while leisure passengers might prefer duty-free shopping deals.
By blending personalization with strategic timing, AirportCompass ensures passengers feel understood and valued, while airports achieve higher engagement and retail conversions.
Get in touch with us
Ready to bring personalisation to the forefront of your airport’s passenger experience? Learn how AirportCompass can help your airport engage travellers with hyper-targeted offers, enhance satisfaction, and boost retail revenue. Contact us today!
Airports are increasingly adopting technology to streamline operations and deliver a better passenger experience. One key innovation that addresses both challenges is the use of self-serve interactive kiosks for wayfinding and information. These kiosks not only empower passengers to help themselves but also reduce the need for costly information desk staffing.
Problem
Information desks, though essential, come with a high price tag and operational inefficiencies. Studies show that over half of the inquiries directed at airport staff are related to navigation—questions like how to get to a specific gate or where to find a shop.
Passengers waiting in line for information leads to frustrated passengers and an unnecessary constant strain on staff resources. Relying solely on staffed information desks is simply not sustainable or cost-effective for today’s busy airports.
Solution: Self-Serve Kiosks
Self-serve interactive kiosks are transforming the way airports deliver information. Strategically placed throughout the terminal, these kiosks give passengers a fast and intuitive way to access essential information. Passengers can locate gates, find restaurants, or check retail options instantly without waiting in line.
The digital maps on these kiosks are easy to navigate and can be updated in real-time, ensuring passengers always receive accurate directions.
By implementing self-serve kiosks, airports can significantly reduce the demand for information desk staff, allowing those resources to be reallocated to more complex tasks. The kiosks not only improve efficiency but also elevate the passenger experience, as travellers can find what they need at their convenience.
Additionally, kiosks can serve as a platform for promoting airport retail and dining. Contextual advertisements or special offers can be displayed based on the passenger’s location, increasing foot traffic to nearby establishments.
Get in touch with us
Interested in optimizing your airport with self-serve interactive kiosks? Contact us to learn how our solutions can help reduce costs, improve efficiency, and deliver an enhanced experience for your passengers.
For many travellers, the journey begins the moment they arrive at the airport—starting with finding a parking spot and making their way to the terminal. However, large airports and complex parking structures often make this process stressful. Airport parking operators have a unique opportunity to improve this experience with an interactive wayfinding solution that not only helps passengers find parking but also guides them seamlessly from their spot to the departure gate.
Problem
Airport parking lots are often large and difficult to navigate. Once a passenger has parked, the next challenge is finding the quickest and most efficient way to the terminal, especially in large airports where distances can be vast. Without clear directions or real-time guidance, passengers may waste precious time wandering through confusing parking areas and terminals. This frustration can affect overall satisfaction and lead to negative impressions of the airport experience.
For airport parking operators, the challenge lies in providing an easy, intuitive solution to help passengers navigate from their parking spot directly to their gate, improving efficiency, reducing stress, and enhancing the overall traveller experience.
Solution
Our advanced geolocation and mapping platform addresses this problem by offering a seamless navigation experience for travellers. By integrating interactive, real-time mapping into your airport’s parking system, passengers can easily find their parking spot and then receive step-by-step, turn-by-turn directions to their departure gate. Whether they’re headed to the international terminal or a short domestic flight, the solution ensures they can get there quickly and without confusion.
For parking operators, our platform offers more than just wayfinding. Through our API interfaces, our tool can consume data points to show the passenger e.g. insights into real-time occupancy, helping you manage parking capacity and ensure smooth flow throughout the airport. Additionally, our solution can be integrated into mobile apps or kiosks, allowing passengers to access navigation tools at their fingertips, while also offering operational data to improve parking lot management.
Want to offer a smoother, stress-free airport experience for your passengers? Contact us today to learn how our geolocation and mapping solution can help guide your travellers from parking spot to gate with ease. Let’s take the complexity out of airport navigation and make the journey easier for everyone.
Flight information display systems (FIDS) are an integral part of airport operations, but they come with limitations that can impact both passenger experience and airport revenue. As airports increasingly go “silent” and phase out loudspeaker flight announcements, passengers find themselves clustered around FIDS, waiting anxiously for updates. This creates bottlenecks and restricts them from exploring airport services, ultimately leading to missed commercial opportunities.
Problem: Overcrowding Near the FIDS Monitor
Today’s airports face a challenge: the traditional reliance on FIDS for flight updates creates congestion in terminals and limits passenger mobility. With many airports adopting a “silent airport” policy to enhance the travel experience, passengers often hesitate to wander too far from FIDS displays, fearful of missing critical updates like gate changes or boarding announcements.
The outcome? Overcrowding near FIDS and missed opportunities for passengers to explore retail shops, dining options, and other services that generate revenue for the airport.
Solution: Mobile Wallet FIDS
Our Wallet FIDS solution addresses this challenge seamlessly. By integrating flight notifications into Apple and Google digital wallets, passengers receive real-time updates directly on their smartphones. This empowers them to move freely around the airport, whether they’re browsing shops or enjoying a meal while staying informed about their flight status.
The integration is user-friendly and requires no additional app downloads, making it accessible to virtually all passengers. Since digital wallets are built into smartphones, passengers only need to tap and save their flight details to start receiving notifications. Best of all, our solution is 100% GDPR-compliant, ensuring privacy by not collecting personal data like email addresses or phone numbers.
Get in touch with us
Ready to transform the passenger experience and maximize your airport’s commercial potential? Connect with us to learn more about our innovative wayfinding and notification solutions.
Managing curbside traffic at airport arrival areas is a persistent challenge. With the typical 15-minute grace period for pick-ups, drivers often circle the airport repeatedly, contributing to congestion and pollution. But what if there were a smarter way to manage this flow, reducing stress for both drivers and airport operations?
Problem: Drivers Arrive Too Early to Pick Up Passengers
Most airports experience significant curbside congestion at arrival areas, primarily due to unpredictable passenger pick-up times. Passenger pick-up time depends on various factors, such as arrival gate allocation, clearing passport control, needing special assistance or waiting for checked luggage. As drivers continuously loop back to avoid parking fees or waiting fines, traffic builds up, impacting overall airport operations and increasing environmental pollution.
Solution: A Simple Tool to Inform Drivers of the Accurate Pick-up Time
Our airport mapping and routing platform offers a cutting-edge solution, offering a predictive insight that allows drivers to plan their pick-up more accurately, significantly reducing the need for circling the terminal. For airport operations teams, this means smoother traffic flow, less curbside congestion, and a reduced environmental impact. The result is a more efficient and sustainable airport ecosystem that enhances the passenger experience while streamlining pick-up logistics.
- Understanding the passenger flow: our routing algorithm analyses the flight information to determine the checkpoints that the passengers will need to cross based on their individual itinerary, stringing together the entire journey step-by-step.
- Pick-up times based on live datafeeds: By analyzing real-time flight data and key factors like luggage retrieval or customs clearance, our technology provides drivers with precise pick-up timing predictions.
- Push notifications to the driver: Additionally, our platform can notify drivers of potential delays, enabling efficient use of nearby waiting areas or cell phone lots.
Get in touch with us
Interested in optimizing arrivals curbside traffic at your airport? Contact us to learn more about how our platform can make a tangible impact on your operations and sustainability goals.
As airports evolve, the need for precise, easily accessible, and standardized digital maps becomes paramount. Our platform helps airports transform their map data into IMDF (Indoor Mapping Data Format), making it seamless to integrate with global platforms like Google Maps and Apple Maps. Through our solution, airports can offer passengers up-to-date, detailed layouts, improving the overall airport experience while enhancing operational efficiency.
The challenge of IMDF for airports
Airports store map data in varied formats: some are static, others use CAD files, and some employ custom digital solutions. This diversity in storage methods can make it challenging to maintain consistent and accessible maps across platforms. Additionally, Google and Apple Maps have the largest market share globally, reaching billions of people daily, while the audience of an airport’s website remains limited. Integrating with these popular mapping platforms allows customers to find airport-specific information in the apps they already use every day, providing a seamless experience.
However, converting and maintaining IMDF and integrating it with Google and Apple Maps is technically resource-intensive. It requires specialized talent and tools to manage data updates and ensure accuracy, which can strain an airport’s internal resources.
How can AirportCompass support?
Our platform streamlines the entire process, from converting your airport’s existing map data into the IMDF format to facilitating seamless uploads to Google Maps and Apple Maps. With our solution, you’ll benefit from:
- Efficient Conversion: We convert your maps into the IMDF format, creating standardized data that’s globally accepted.
- Platform Integration: We simplify uploading the IMDF data to Google and Apple Maps, ensuring passengers access accurate layouts.
- Ongoing Maintenance: Airports change constantly. Our platform supports continuous data maintenance, so your maps stay current and accurate across all platforms without burdening your internal team.
With our support, airports gain not only a consistent and professional digital presence but also enhanced passenger satisfaction through easily navigable, reliable maps.
Get in touch with us
Ready to elevate your airport’s digital mapping experience? Contact us to learn more about how our platform can streamline IMDF conversion, platform integration, and ongoing data maintenance for your airport.
In airline operations, precise timing is crucial. For control centres, the decision to wait for connecting passengers or maintain on-time departures hinges on knowing exactly when passengers will arrive at their next gate. Our dynamic minimum connecting time (MCT) insights provide airlines with real-time, actionable data, helping control centers make smarter, financially sound decisions.
Problem: Too Much Guesswork Involved in Estimating Passengers’ Arrival Times at the Gate
Airlines face a significant challenge in managing passenger connections: they often lack accurate data on the expected arrival time of connecting passengers. This creates a blind spot when deciding whether to hold a flight for delayed passengers or proceed with takeoff.
Without reliable, real-time data, control centers rely on standard distance approximations or outdated estimates for transfer times, which don’t reflect current conditions and are difficult to scale across airports. Attempting to refine these estimates can require intensive data collection efforts at each airport, adding further complexity and inefficiency.
Solution: Real-time Calculation of Individual Transfer Times
Our mapping and routing platform eliminates these blind spots by providing dynamic MCT calculations based on a number of real-time inputs:
- Inbound flight arrival times
- Personalized routing paths through the airport
- Checkpoints each passenger must cross, including immigration, security, and baggage recheck
With map data ready to deploy at over 150 airports, our solution scales seamlessly, delivering reliable, location-specific insights to help control centers accurately predict passenger arrival times at the gate. This empowers airlines to assess the financial and operational impact of waiting for passengers or taking off, reducing unnecessary delays and enhancing decision-making precision.
Get in touch with us
To learn more about how dynamic MCT insights can elevate your control center operations, reach out to us. Let’s make every connection count.
